Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, personal experience or how likely an outcome may appear. Past outcomes do not change the odds of future games. Before you play, decide how much time and money you are comfortable spending and treat that amount as an entertainment cost.

Only gamble with money that is available after essential expenses have been paid. Do not use money set aside for rent, mortgage payments, bills, food, education, savings or other important commitments. Avoid gambling with borrowed money, credit that you cannot repay or funds intended for someone else. If a loss would create financial pressure, gambling is not an appropriate activity at that time.

Practical ways to stay in control

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending where possible.
• Do not chase losses by increasing stakes or continuing for longer.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Remember that bonuses, promotions and previous wins do not remove the risk of losing money.
• Keep a personal record of your gambling time and spending so that your habits remain visible.

A win does not mean that you should continue playing, and a loss does not mean that a win is due. If you find yourself changing limits, hiding activity or making decisions you had not planned to make, stop playing and take time away from gambling.

Safer gambling tools can help you plan your activity and create space between an urge to play and the decision to place a wager. Options and availability may depend on the service, your account and applicable Australian requirements. Read the relevant information carefully before activating a control, including how it starts, what it covers and whether it can be changed or cancelled.

Controls that may be available

• Deposit or spending limits that restrict how much can be added or spent over a selected period.
• Loss limits that help cap the amount you are prepared to lose.
• Wagering or betting limits that reduce the amount available for play.
• Time reminders that show how long you have been active.
• Reality checks or activity statements that help you review deposits, bets, wins and losses.
• Cooling-off periods that prevent access for a temporary period.
• Self-exclusion that blocks access for a chosen period or until a required process is completed.
• Account closure where stopping access permanently is the most suitable option.

Choose limits before you play and set them at an amount that supports your budget, rather than at the maximum amount you might be able to afford. A limit should not be treated as a target. If you reach a limit, do not try to work around it by opening another account, using another person’s account or changing your settings impulsively.

If you believe you may lose control, consider using a break, self-exclusion or account closure instead of relying only on a spending limit. During a break from gambling, remove saved payment details where possible, avoid gambling-related advertising and ask a trusted person to help you stay accountable.

Account controls are designed to support safer choices, but they cannot remove all gambling risk. You remain responsible for deciding whether to gamble and for complying with any conditions that apply to your account. If a tool does not work as expected, stop playing and seek assistance through the available support process.

Gambling is for adults only. Do not allow a person under the legal gambling age to use your account, view your payment details or access gambling services through your devices. Keep account credentials private and use suitable device, browser and payment security settings. Do not share an account or place wagers on behalf of another person.

Parents, guardians and carers may wish to use device controls, payment protections and other practical safeguards to reduce a young person’s access to gambling content and payment methods. These measures should be reviewed regularly, particularly when devices, passwords or household arrangements change.

Responsible gaming is an ongoing process. Review your habits from time to time, especially after a change in your financial position, relationships, health or daily routine. If gambling stops being enjoyable or starts to feel difficult to control, stop and seek support. Choosing not to gamble is always a valid and responsible decision.